We're contemplating having all potential customers answer a couple of questions before agreeing to maintain their property.
When you receive an invoice in the mail, do you
a. pay it promptly
b. file it in the "to be paid" folder
c. throw it away and hope to receive a second notice
d. write "addressee unknown" on the envelope and return it
When you have questions about your bill or service received, do you
a. do nothing for several months and then refuse to pay your bill because the service sucked 8 months ago
b. call the office but hang up if the answering machine picks up and then refuse to pay your bill because no one ever called you back
c. call another landscaping company, have them mow your lawn and expect the first company to pay
my brain hurts.....